Refund Policy

Backyard Brass & Winds
Effective Date: November 27th, 2025

At Backyard Brass & Winds, we pride ourselves on quality craftsmanship and honest service. This Refund Policy outlines the circumstances under which refunds may or may not be issued.

1. Repair Services

Because repair work involves labor, time, and materials specific to each instrument, all repair services are generally non-refundable once work has begun.

Refunds will not be issued for:

• Completed repairs that were approved by the customer

• Work performed according to the agreed estimate

• Changes of mind after repairs have started or been completed

2. Workmanship Guarantee

If a repair issue arises that is directly related to our workmanship within the warranty period, we will correct the issue at no additional charge rather than issue a refund.

Our guarantee does not cover problems caused by:

• Normal wear and tear

• Improper handling or storage

• Accidental damage

• Work previously performed by another technician

3. Deposits

Any deposits paid toward repair work are non-refundable once work has started or parts have been ordered specifically for the instrument.

If the customer cancels before work has begun and no special-order parts have been purchased, a refund of the deposit may be issued at our discretion.

4. Parts & Materials

Special-order parts, custom-fitted components, and non-returnable materials are not eligible for refunds once ordered or installed.

5. Sale Items & Instrument Sales

If Backyard Brass & Winds sells refurbished or pre-owned instruments or accessories, those items are sold as-is unless otherwise stated in writing.

Refunds or exchanges on sold items will only be considered if:

• A defect is discovered that was not disclosed at the time of sale

• The issue is reported within [X] days of purchase

6. Shipping Costs

Shipping and handling charges are non-refundable once a shipment has been sent, even if a repair or order is later canceled.

7. Refund Method

Approved refunds will be issued using the original payment method whenever possible. Processing times may vary depending on the payment provider.

8. How to Request a Refund

To request a refund or report an issue, please contact:

Backyard Brass & Winds
Email: BackyardBrassWinds@Gmail.com

Please include your name, invoice number, and a description of the issue.

9. Policy Changes

This Refund Policy may be updated at any time without prior notice. The most current version will always be available on our website.

By using our services or making a purchase from Backyard Brass & Winds, you acknowledge and agree to this Refund Policy.